An Introduction to the Big Apple Connect Program
Learn how free internet access and digital learning can help you stay connected.

The Big Apple Connect program provides free internet access and digital learning opportunities, helping New York City Housing Authority (NYCHA) residents stay connected to school, work, healthcare, family, and essential services.

Big Apple Connect is a major partnership that brings together the New York City Office of Technology and Innovation (OIT), the New York City Housing Authority (NYCHA), and internet service providers Spectrum and Optimum to expand digital access and support digital learning across the city.

In this course, you will learn how the program supports you and how to build simple digital skills step by step.

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By the end of this course, you'll understand how Big Apple Connect supports residents and you'll have a strong starting point for building digital skills.
Who This Course is For

This course is perfect for you if:

  • You are a NYCHA resident and want to learn what Big Apple Connect offers
  • You are new to the internet and want to strengthen basic digital skills
  • You want clear, practical guidance without technical language
  • You want to feel more confident using online tools for everyday needs
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By the time you finish this course, you will understand how The Big Apple Connect program is here to help and support you.
What Big Apple Connect Is and How It Helps

  • What the program provides and who it supports

  • How free internet access can make everyday task easier

  • Where Big Apple Connect fits into school, work, healthcare, and services
    • Understanding the Digital Divide

  • What the "digital divide" means in simple terms

  • Why access to the internet matters

  • How digital learning supports opportunity and connection
    • Common Internet Words and Tools

  • Everyday internet words you'll see often

  • Basic tools people use online (websites, browsers, apps, and accounts)

  • How to feel more comfortable with common digital termsExplo
    • Ways to Keep Building Your Digital Skills

  • Simple steps to keep learning after the course

  • Helpful habits for practicing on your own device

  • How to find support and digital learning resources
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    Why Learners Love This Course
    Clear, practical, and encouraging

    No past experience needed.

    Simple explanations that feel approachable.

    Step-by-step learning you can follow at your own pace

    Focused on everyday life and real needs.

    Designed to build confidence, not overwhelm.

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    By the End,
    You'll Be Able To:

    Understand the Program and
    Build Your Digital Skills

    Describe how Big Apple Connect supports residents

    Explain the digital divide in simple terms

    Recognize common internet words and tools

    Identify ways to continue building your digital skills

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    You can learn this - one step at a time

    Take your time, follow along, and remember: you do not need any past experience. We will keep things clear, practical, and encouraging.

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